Delivery

How long can I keep an item for?

Our rental rates are based on one-day rentals, but include day before pick up (or delivery) and day after drop off (or retrieval). Note we are flexible. If picking up a day earlier would help, we are happy to accommodate.

How much for a delivery in New York City?

We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our warehouse. For a fee our creative can set-up as well as strike/pick-up.

If I don’t want delivery, can I pick up the items myself?

Possibly, depending on your rental order and vehicle of transport, we will consider a pick-up/drop off order. There will be a small packaging fee and you would be responsible for anything that happens during transport.

Payment

What Payment Methods Are Accepted?

We accept cash, check, most major credit cards, direct deposit.

How far do you deliver?

We can deliver throughout the state of New York and New Jersey.  Cost will vary based on how much you’ve rented and where your event is. Typically there will be a mileage fee, plus an hourly delivery driver charge.  For events over 4 hours drive, we require lodging for the delivery driver.

Orders & Returns

Do you have a minimum rental amount?

We have a minimum rental amount of $500 for delivery service. We do not have a minimum rental for you to pick up and return the items yourself.

What do you require for deposit?

We accept a 50% deposit to reserve all items in the form of credit card or check. You must sign our contract and provide us with a credit card for damages.

In case there is an accident?

Accidents happen, we get it. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, you are responsible for the actual replacement cost which can vary on each individual piece. For all other items returned damaged or missing, you are responsible for the replacement fee which varies depending on the actual item cost. A rule of thumb is that most replacement fees are 5 times the rental cost.

Lost or Stolen items

In the event Rental items are lost, missing, or stolen during the rental period, Moroccan Furniture Rental has the right to charge the credit card on file, or via check for the full replacement cost of Rental items. Replacement costs are available upon request.

Where can I return a Product?

Moroccan Furniture Rental has two locations. Rentals should be returned to the same location by the Client or a third party delivery company one day after the rental date during an agreed time window.

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